Cancellation, withdrawal and refund policy

1. Subscription cancellation

Growth Partner and Scale renew at the interval shown at checkout until cancelled. Use Manage billing in the workspace, the link in Paddle's receipt or the clearly marked cancellation route on this page. Cancellation normally stops the next renewal and paid access continues until the end of the paid period.

2. One-time access

Launch Pass is a one-time purchase for the access period and Mentor capacity shown before checkout. It does not renew automatically unless checkout explicitly states otherwise.

3. Consumer right of withdrawal

EU/EEA consumers generally have 14 days to withdraw from an eligible online service contract without giving a reason. The period normally starts when the contract is concluded. Local exceptions and mandatory rights may differ.

If you expressly request service before the withdrawal period ends, the law may allow a proportionate charge for service already supplied. For eligible digital content supplied immediately, prior express consent and acknowledgement may affect or end the withdrawal right once supply begins. The checkout records the request and acknowledgement; this never removes rights that cannot legally be waived.

4. How to withdraw or request a refund

Use the withdrawal form below or email hello@gogreaterai.com with your name, account email, order or transaction reference, purchase date and a clear statement that you withdraw. We will acknowledge receipt and route the request to Paddle where Paddle must process the payment reversal.

Approved refunds are returned through the original payment method within the legally required period. Report non-delivery, duplicate charges or unauthorised transactions promptly. A discretionary refund does not limit statutory remedies for a defective digital service.

5. Service conformity

If the digital service does not work as described, contact us so we can restore conformity within a reasonable time. Mandatory rights to repair, price reduction or termination remain available where applicable. Security and functional updates needed to maintain conformity will be provided for the period required by law.

6. Saved work and deletion

Cancelling future renewal does not itself delete workspace data. Paid Mentor capacity may end when the paid period ends. To remove app data, first cancel an active subscription and then use Delete my data in the authenticated workspace footer or send a privacy request.